Customer FAQ

The following are answers to some of the questions that we frequently receive at our auto service repair shop. If you have additional questions, please feel free to contact us or come by our convenient Hilton Head Island location.


What are your hours of operation?

We are open Monday through Friday, 8AM to 6PM and Saturday, 8AM- 12PM by appointment only.

What forms of payment do you accept?

We accept cash, MasterCard, Visa, and Discover. (Maximum credit card amount charge accepted is $1,000.) We also accept Certified Checks, Cashiers Checks, and personal checks with a valid drivers license.

What type of vehicles do you repair?

We are a full repair facility specializing in all makes and models of cars. We pride ourselves on repairing you car right the first time and carry top of the line diagnostic tools and equipment. We are certified by the manufacturer and work on just about make and model out there including these fine vehicles:

  • Acura

  • Aston Martin

  • Audi

  • BMW

  • Buick

  • Cadillac

  • Chevrolet

  • Infiniti

  • Jaguar

  • Jeep

  • Kia

  • Chrysler

  • Dodge

  • Ford

  • GM

  • GMC

  • Honda

  • Hyundai

  • Land Rover

  • Lexus

  • Lincoln

  • Mazda

  • Mercedes-Benz

  • Mini Cooper

  • Mitsubishi

  • Nissan

  • Oldsmobile

  • Porsche

  • Prius

  • Rover

  • Scion

  • Subaru

  • Toyota

  • Volkswagen

  • Volvo

What does OEM mean?

OEM stands for Original Equipment Manufacturer

What does Aftermarket mean?

An Aftermarket part is any vehicle part not sourced from the vehicle's manufacturer.

What Does ASE Certified Mean?

ASE is short for Automotive Service Excellence. Every ASE certified technician must have 2 years on the job training or 1 year in the job training and a 2 year degree in automotive repair in addition to passing the certification exam. A technician who passes multiple ASE exams can earn master status in one or more test series and must retest every 5 years to retain their certification.

How often should my hoses be checked?

Hoses should be checked at every oil change for hardening or softening. If the hose is hard or spongy, the hose should be replaced. Other signs that the hose needs to be replaced are cracks, damage and blistering.

Why are my Brakes Squeaking?

There are a number of reasons brakes squeak, some may not be an indicator of trouble. When brakes wear down between 1/4th to 1/8th of an inch, a small metal rod called a "wear indicator," becomes exposed. It's purpose is to create a squealing noise to alert you that the brake pads need to be changed.

How Often Should I Change my Oil?

This can vary depending on the type of oil you put into your vehicle and vehicle manufacturer, however, most standard oil and filters require you to change the oil & filter every 3,000 miles or three months. Most synthetic oil and filters require every 6,000 miles.

How Often Should I Change my Coolant?

Coolant should be changed every two years or 24,000 miles on vehicles with standard antifreeze. For extended life coolants, it requires less frequent changes and can be extended up to 8 years. Ask one of our service advisors for more information.

How Often Should I Rotate my Tires?

Your tires should be rotated every 6,000 miles or every other oil change. The Tread on my Tires is Lower in Some Places Uneven wear on your tires can indicate one or more issues including wheel alignment, improper balance, improper tire pressure or bent wheel. You should have your tires checked as soon as you notice the problem to prevent further damage.

How long will it take to repair my vehicle?

Because of the nature of this business, it is difficult to pinpoint a specific time and date for repairs to be completed. Each repair is different, and there are many variables that can effect how quickly a repair is completed. We will always do our best to keep you informed on the status of your vehicle. As the repairs progress, we can give you a better idea of the estimated time and date of completion.

What causes my car to go out of alignment?

There are 5 main reasons why your car can become misaligned, some happen gradually while others are instantaneous which is where we will start. At a high level they are an accident, changing suspension or steering parts, towing, worn suspension bushes or steering components, or sagging springs. Regardless of the possible reason, if you car is driving oddly, veering to the right or the left, please contact us and we will check out your car.

What does H and H stand for?

Since October 1993 when Bill Head became sole owner and opened H & H Auto Service, H & H stands for his partnership with his wife of 38 years, Vicki. H & H stands for "His & Hers". We are a family owned and operated business. H & H Auto Body evolved and opened in June 2007. This is what dreams are made of.